Payment policy
Payment policy
Welcome to flatandcomfy! We want to make your shopping experience as convenient and safe as possible. To do this, we have defined our payment policy below. Please read this information carefully before making a purchase.
Payment methods accepted:
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. When using your card for payment, please ensure that the billing information matches the information on your card to avoid order delays or cancellations.
PayPal: For added flexibility, you can also make payments through PayPal. Simply select the PayPal option when ordering and follow the instructions to make your purchase securely.
Apple Pay/Google Pay: If you prefer to use your mobile device for payments, we support Apple Pay and Google Pay. Enjoy a seamless payment experience with just a few clicks on your smartphone.
Payment security:
At flatandcomfy, your safety is our top priority. We use standard encryption technology (SSL) to protect your personal and payment information during the checkout process. Please rest assured that your data is safe with us and we do not store your payment information on our servers.
Payment verification:
In some cases, to ensure the safety of our customers and our store, we may request additional information or verification before processing your payment. This verification process may include confirming your billing address, contacting your card issuer, or requesting additional identification documents. We appreciate your cooperation in these cases, as it helps us maintain a safe shopping environment.
Payment confirmation:
Once payment has been made, you will receive a confirmation email containing your order and payment details. If you do not receive this confirmation, please check your spam folder or contact our customer support team for assistance.
Refusal of payment:
If your payment is declined, please ensure that the information provided during checkout is accurate and that your card has sufficient funds to cover the purchase. If you receive repeated declines, we recommend contacting your card issuer or PayPal to resolve any issues.
Welcome to flatandcomfy! We want to make your shopping experience as convenient and safe as possible. To do this, we have defined our payment policy below. Please read this information carefully before making a purchase.
Payment methods accepted:
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. When using your card for payment, please ensure that the billing information matches the information on your card to avoid order delays or cancellations.
PayPal: For added flexibility, you can also make payments through PayPal. Simply select the PayPal option when ordering and follow the instructions to make your purchase securely.
Apple Pay/Google Pay: If you prefer to use your mobile device for payments, we support Apple Pay and Google Pay. Enjoy a seamless payment experience with just a few clicks on your smartphone.
Payment security:
At flatandcomfy, your safety is our top priority. We use standard encryption technology (SSL) to protect your personal and payment information during the checkout process. Please rest assured that your data is safe with us and we do not store your payment information on our servers.
Payment verification:
In some cases, to ensure the safety of our customers and our store, we may request additional information or verification before processing your payment. This verification process may include confirming your billing address, contacting your card issuer, or requesting additional identification documents. We appreciate your cooperation in these cases, as it helps us maintain a safe shopping environment.
Payment confirmation:
Once payment has been made, you will receive a confirmation email containing your order and payment details. If you do not receive this confirmation, please check your spam folder or contact our customer support team for assistance.
Refusal of payment:
If your payment is declined, please ensure that the information provided during checkout is accurate and that your card has sufficient funds to cover the purchase. If you receive repeated declines, we recommend contacting your card issuer or PayPal to resolve any issues.